Timing of services:
Precise timing of services can never be guaranteed, escpecially for highlight and corrective services. Any additional time spent on the service is necessary in order to achieve the best possible results. Please be sure not to have any time-sensitive appointments/plans scheduled for immediately after your anticipated service completion time, as color/highlight services often take much longer than estimated, and the time of completion can never be guaranteed.
It is always encouraged to bring a snack or bite to eat with you, especially if you are recieving a service that is anticipated to have a very lengthy duration.
Scheduling of corrective color and dramatic transformations:
If you need any type of color correction, have dark hair and are looking to go dramatically light, or think you may want/need a double process color service, an in-salon consultation is required prior to you booking this type of service. This will ensure that the proper service/timing is scheduled for your individual scenario, and that the stylist can assess your hair and properly diagnose what is needed and what results can realistically be achieved.
*Because these types of services require a significant amount of time be blocked off on the schedule, they are subject to their own cancellation policy-separate from the general cancellation policy (see details below). A credit card will be required to schedule this type of appointment, and a full 48 hours’ notice will be required to cancel/reschedule this appointment. If the appointment is cancelled/rescheduled without 48 hours’ notice of its appointment date or missed the day of (no-showed), the credit card will be charged 50% of the service total.
General Cancellation policy:
24 hours notice prior to your scheduled appointment is required to cancel or reschedule your service. This will allow other clients waiting for an opening sufficient notice to take your cancelled appointment spot. Expressions Hair By Stephanie understands that things happen, so your first cancellation/no-show without the required 24 hour notice will be disregarded; however, if you have more than one cancellation without 24 hours notice or no-show, a credit card will be required in order to reserve your next appointment, and if that appointment is missed or cancelled with less than 24 hours notice, your credit card will be charged for 50% of the amount of the scheduled service total.
*Please note, that corrective color, double process color, and dramatic transformation services (going form dark hair to dramatically light) are subject to their own individual cancellation policy (see details listed above).
Although every effort will be made to avoid this decision and accommodate the client’s appointment, despite a late start time, when it is necessary, Expressions Hair By Stephanie may cancel/reschedule your appointment when you arrive late. While Expressions Hair By Stephanie understands that sometimes things happen, it is important to know that all of the time scheduled for your service(s) is needed to provide the best possible result. If you arrive late for your appointments, not only does it take away from the time the hairstylist has to perform your service, but it also causes the hairstylist to run behind for their next client when they arrive on time for their appointment-which is not fair to them. Expressions Hair By Stephanie wants to do their very best work for all of their clients, and for that reason it is important for you to arrive on time for your service(s).
The longevity of toner/glaze in the hair cannot be guaranteed and it is inevitable that your toner/glaze will fade once you leave the salon. The life of the toner/glaze is greatly affected by (but not limited to) how often you are shampooing your hair, what type of shampoo you are using, how often your hair is being exposed to the elements (like the sun), and the individual person’s hair condition. Everyone’s hair responds differently to holding on to the toner in the hair. In many cases, it becomes evident that the toner has faded significantly within 2 weeks, this is very common. Your stylist at Expressions Hair By Stephanie will make every effort they can to ensure that the toner lasts as long as possible, however, once you leave the salon after your appointment, the longevity of your toner is out of the stylist’s control and will not be considered a re-adjustment should it fade within the 14 day re-adjustment period-as fading of the toner is a common and normal occurrence that cannot be controlled by the stylist.
Re-adjustments and what qualifies as a re-adjustment:
Your hairstylist at Expressions Hair By Stephanie is committed to providing optimal results for your hair, and genuinely wants you to be happy with the result. For that reason, a 14 day re-adjustment period is allotted, in the event that for some reason you are unhappy with your hair. This re-adjustment period ends precisely 14 days after the date of your appointment, and any necessary re-adjustments must be scheduled and performed within this 14 day period.
*Please note, that fading of the toner or a change of heart and wanting something different than what was discussed and agreed upon during your initial appointment will not be considered for a complimentary re-adjustment.
*No refunds will be given for services provided
Expressions Hair By Stephanie reserves the right to cancel/reschedule appointments when applicable.
Expressions Hair By Stephanie reserves the right to decline service for any reason.